MINUTES
OF MEETING
CORAL
SPRINGS IMPROVEMENT DISTRICT
The
regular meeting of the Board of Supervisors of the Coral Springs Improvement
District was held
Present
and constituting a quorum were:
Robert D.
Fennell President
William
Eissler Secretary
Karl Miller Vice
President
Also
present were:
Gary L.
Moyer Manager
Rhonda K.
Archer Finance
Director
Dennis
Lyles Attorney
Donna
Holiday Recording
Secretary
John McKune Gee
& Jenson
Roger Moore Engineer
Rich Hans District
Staff
Mr.
Fennell called the meeting to order at
Mr.
McKune updated the Board on the progress of construction.
Mr.
Eissler stated a neighbor of mine called here because of a big water bill and
on a recent holiday someone came out and found the problem. He was very pleasant and my neighbor gives
accolades to the District. My neighbor
was amazed at how fast they responded.
Mr.
Fennell stated I want to get a newsletter out and mention that there is an
election coming up, pending legislation, and list all the things we have done
such as how much money we saved on the bond issue, security, and capital
improvements. If anyone wants to write
something that is fine.
Mr.
Miller stated just show us a draft when you get it put together as you have
done in the past.
Mr.
Moyer stated we will put in our paragraph on water conservation and that we
rehabbed the pump stations.
Mr.
Eissler stated also not to throw things in the canal.
Ms.
Archer stated I will get the information from the waterway clean-up people as
to how much they pulled out of the canals in Coral Springs.
Mr.
Fennell stated we would like to see this before the next meeting. Also if you want people to pay online or
something like that, you can put that in.
Ms.
Archer stated I will get some information to you on payment on the internet and
the cost of that. The software is about
$24,000 and then you have to choose someone to handle the payments and there
are different companies who process that but they charge a fee such as 2% to
3%. Do we pass that fee on to our
customers, do we adopt a fixed fee based on an average bill. It doesn’t make sense to base it on an
average bill because most people who want to be able to do that are behind on
making their payments and we are getting ready to shut them off so they want to
go on the internet and make a payment and by then they owe $150.00. A flat fee based on a $50 bill is not going
to cover the more active users. We have
ACH debit available where they can set it up to have their checking account
automatically debited for the water bill.
That is in place.
Mr.
Eissler asked do we have a problem with delinquencies?
Ms.
Archer responded yes. One of the things
we were going to talk to you about is right now we don’t charge a service
charge for late payments. If we were to
adopt a penalty of 1 1/2% or 2% per month for late payments, we might encourage
some of our users to pay on time. Right
now they are used to waiting for the bill, waiting for the due date, waiting
for the delinquent notice and then waiting for the door hanger before they
actually write the check. By then lots
of time has gone by and they don’t pay anything more by waiting because we
don’t have an adopted penalty charge.
Some of our districts have a 1 1/2% of the balance if it is paid after
the due date. Others get a flat $10.00
for a late charge, no matter what the amount is, if you pay after the due date
it is a $10.00 service charge. I think
implementing something like that will encourage them to pay by the due date and
cut down on a lot of our costs for mailing delinquent notices and door hangers.
Mr.
Miller asked can you get a figure on how many people are late each month?
Ms.
Archer responded it is a lot.
Mr.
Fennell stated we should put the automatic debit information in the
newsletter. How much does that cost?
Ms.
Archer responded it varies. It is an
analysis charge the bank does every month on the amount of debits we get in and
our average daily balance. We are going
to talk to the bank about why it is so expensive. I will get a report to you. Right now they are not being passed on to the
customers. We used to have free banking
but we no longer have free banking because interest rates are so low. The bank does an analysis every month that
shows that our average daily balances are not earning enough interest for the
bank for them to provide us with free banking.
They are charging us so much per check that we deposit which is
outrageous.
Mr.
Fennell stated the people who pay their bills on time should not be penalized
for people who do not.
Ms.
Archer stated they wouldn’t be if we charged the people who pay late.
Mr.
Miller stated if we go the credit card route, we have liabilities with that
because it is not that common but people hack into accounts and steal credit
card numbers and we would be exposed to liabilities. Maybe the company who administers that for us
will agree to take on the liability. It
is probably not covered by our insurance policy.
Mr.
Fennell stated I’m not sure that going to a credit card system will improve our
cash flow.
Ms.
Archer stated it would be for the customers’ convenience.
Mr.
Fennell stated given that we have repeating costs, it seems the debit is the
one to push as opposed to credit cards.
Mr.
Eissler stated if Wachovia is charging a fee for every check we deposit, why
don’t we go to another bank?
Ms.
Archer responded that is what we are working on. We are setting up a meeting with them and I
will tell them that they either get rid of the service charges or we will put
it out for bid. They did it without
notifying us, they just started to do
it. We will give them a chance and if
they don’t agree to drop the service charges, we will put it out to bid.
Mr.
Eissler stated I would like to be a part of that meeting.
Ms.
Archer stated we will put a package together for you on what other utilities
are doing with payment options.
On
MOTION by Mr. Miller seconded by Mr. Fennell with all in favor the invoices and
requisitions were approved.
Meeting
adjourned at 4:55 p.m.
William
Eissler Robert
D. Fennell
Secretary President